Contact Us from Within the Shadowbane Game
From within the Shadowbane game, you may contact an In-Game Customer Care Representative (CCR) through the Petition CCR system found under the Info/Help Menu. The Petition Window contains a menu of options, each of which will open a specialized Petition window. All petitions will be answered except for bug submissions. CCRs are normally available 24 hours per day.
Self-help knowledgebase
Shadowbane FAQ: A Searchable database of nearly all the frequently asked questions about Shadowbane. This FAQ includes technical, support, and game play related information.
Contact Us via the Internet
Ask a Question: If you need to contact us concerning a technical issue, a billing issue, a bug, an error on our website, or just have feedback to give, use this link. It may take up to 48 hours for us to respond to your question depending upon the volume of messages we receive and the nature of your question. Your question will be directed to the proper department based upon the category you choose.
Technical Support
Technical Support: This links to our online support FAQ. In this area you can research solutions to common problems. You may also contact Technical Customer Care Rep by using the "Ask a Question" feature, which becomes available once you have completed at least one FAQ search, if you are unable to find your answer in the FAQs. Please choose the Technical Support category in order to have your question routed to the proper CCR. You will also find the Technical Support phone number in the FAQs.
Sending Bugs and Feedback
Ask a Question: If you need to contact us with a game bug you have found, or perhaps to send us your feedback, please use the 'Ask a Question' feature on the support website. Your information will be sent directly to the Developer Team.
Subscription/Billing Support
Account Manager: In the Account Manager, you can update your payment information, change your email address, upgrade or cancel your subscription or enter any promo codes. To contact a live Billing CCR, please call toll free 1-866-824-6767 9 am to 8 pm Monday to Friday EST (Note: The Billing CCRs are NOT able to answer technical or game play questions).
Incident History
My Stuff: To update a previously submitted incident or view your incident history, login to the My Stuff area of the Shadowbane help website.
Help Tutorial
Tutorial: To find out more on how to submit an incident or on how do a follow-up on a petition, please visit the tutorial.
Shopping
To purchase Shadowbane Products, please visit one of Ubisoft's online stores in North America, Germany, France and the UK.
North America: http://store.ubi.com/category.jsp?category=SBANE
Germany: http://www.ubisoft.de/bv/shop
France: http://boutique.ubisoft.fr/
UK : http://shop.ubisoft.co.uk/
